24th October 2015
351 views
351 views
DSGHQ Forums Update: Help Tickets, Related Profiles
Made by Damen in Announcements
Daymen
Administrator
5,165 posts
37,117
Seen 23rd June 2024
Drake
24th October 2015, 05:37 AM
Forums Update Information
Ticket System Information For Moderators
Moderators can handle most categories a part from Password Changes, Leaks and Gold Store tickets.
Ticket Manager for moderators: http://dsghq.com/tickets It is also on the home page a button called 'Manage Tickets'
Moderators must help with the ticket system or be demoted
Moderators must flag any ticket they can not solve
Admins must help too
Moderators must close tickets that are solved
- Help Ticket System! Get help with anything. Just go click Help at the top or go to http://dsghq.com/help
- Related profiles now appear on your profile showing any other accounts you may own or siblings accounts, school accounts, accounts using the same network and other public locations
Ticket System Information For Moderators
Moderators can handle most categories a part from Password Changes, Leaks and Gold Store tickets.
Ticket Manager for moderators: http://dsghq.com/tickets It is also on the home page a button called 'Manage Tickets'
Moderators must help with the ticket system or be demoted
Moderators must flag any ticket they can not solve
Admins must help too
Moderators must close tickets that are solved
Donec mors nos separaveri
Member
1,013 posts
3,385
Seen 31st August 2023
Hydra
24th October 2015, 05:40 AM
That's amazing! Thanks for these amazing features! Forums knights should have access to Manage Tickets too. Forums Knights have no power on forums, but maybe they can report oldcp problems to forums knights, so mods don't get overwhelmed with reports.
-Orbay
-Orbay
Member
768 posts
910
Seen 11th September 2022
Ren
24th October 2015, 05:41 AM
I love this new part of forums! I think it will be a great help for new and old users! -The help system.
But the related profiles shows all my old noob accounts that I made before choosing George5562. I don't even made noob accounts anymore.....
But the related profiles shows all my old noob accounts that I made before choosing George5562. I don't even made noob accounts anymore.....
Forrester 
ao3 fanatic
697 posts
341
Seen 30th January 2023
CrimeSolvers 
Freehawk 
cool guy
Member
1,696 posts
2,478
Seen 28th July 2022
24th October 2015, 06:53 AM
Amazing feature! I wish I could help too because most of the moderators are busy.
You have to ask for help. The moderators are supposed to help users who have problems with.. Anything.
Example: Ban appeal, password changes, gold and even profile editing.
To issue a ticket please click here > http://forums.damenspike.com/newticket/
Thebeast123 wrote on 24th October 2015 06:45 AM:
I don't get it, Are you supposed to help or ask for help?
You have to ask for help. The moderators are supposed to help users who have problems with.. Anything.
Example: Ban appeal, password changes, gold and even profile editing.
To issue a ticket please click here > http://forums.damenspike.com/newticket/
Wolf 
Stags 
Certified Nick Foles Fan
Member
1,076 posts
1,578
Seen 19th April 2020
24th October 2015, 07:58 AM
The help ticket might be the best thing ever added to this forum since I've joined. I'll do my best to help and respond to unanswered tickets as soon as possible.
We do, but the help ticket allows for people to get a direct response from moderators and administrators in a faster and more convenient way.
Help wrote on 24th October 2015 07:31 AM:
The updates are okay, but don't we have a Help and Support category as well?
We do, but the help ticket allows for people to get a direct response from moderators and administrators in a faster and more convenient way.
Lead us Thorin!!
R.I.P Sean K.
Veteran
Master
5,478 posts
17,111
Seen 29th August 2023
Kacket 
OldCP/DSGHQ Veteran
Member
1,357 posts
1,081
Seen 12th October 2020
24th October 2015, 08:02 AM
Bp28 wrote on 24th October 2015 07:58 AM:
The help ticket might be the best thing ever added to this forum since I've joined. I'll do my best to help and respond to unanswered tickets as soon as possible.
Help said on 24th October 2015 07:31 AM:
The updates are okay, but don't we have a Help and Support category as well?
We do, but the help ticket allows for people to get a direct response from moderators and administrators in a faster and more convenient way.
Help said on 24th October 2015 07:31 AM:
The updates are okay, but don't we have a Help and Support category as well?
We do, but the help ticket allows for people to get a direct response from moderators and administrators in a faster and more convenient way.
♪ ♫ ♪
Master
2,958 posts
4,230
Seen 30th December 2020
24th October 2015, 09:20 AM
There are many people that are related to me, mostly because I know they live in my area, or are just other accounts, but honestly, can't we edit out the random ones? The ticket system seems way easy to keep track of, and I believe will be much help to everyone. Thanks for the update, I hope users will use the ticket system responsibly... not just make 3 a day.
